When you go parachuting from a plane, there are certain things you want. First, a parachute! Won’t get far without that. But next, you want an instructor who knows what they’re doing. It’s dangerous, after all! Someone calm and focused who will listen to your concerns, but also has the knowledge to safely assist you as you jump out at 10,000 feet. If they were stressed and panicked, you would be, too!

Now, customer service isn’t anywhere near as exhilarating or dangerous as parachuting, but if you have an issue, you also want to speak to someone knowledgeable, focused, and calm who will listen to you. You want someone with the right mindset. This course will help you improve your team’s customer-service mindset, so you can deliver top-notch assistance.

By the end of this course, you’ll be able to:

• Explain the importance of a flexible customer-service mindset to meet the demands of evolving customer needs
• Identify internal behaviors and practises that foster a good customer-service mindset
• Create a plan to practically improve your customer-service mindset

Why take this course?

Customer service is all about helping people. To best achieve that you need the right kind of mindset. This course is suitable for those in senior customer-service roles and customer account managers. It’ll help you better understand the customer-service mindset and how you can foster it within your team.

10 mins | SCORM | Takeaway Tasks